Two decades of shipping.

Sep 2026 — Present

Hikmah Tech

Technical Program Manager

I take each product from idea to launch, working hands-on with AI coding agents (Claude Code, Cursor) as the engineering team.

• NahPets (nahpet.ae) — a complete operating system for a pet grooming salon, on the web and the salon's own iOS and Android app: booking, live location tracking of mobile groomers, online payments, a lead CRM, a campaign manager, and a Claude-powered chat and voice assistant that books appointments
• BloomPath — a platform for Al Hayy's children's therapy and education programs that connects the organization, teachers and parents, with drag-to-book scheduling, automatic teacher matching, weighted assessments, and session notes with photo, video and audio, on web, iOS and Android
• ENN — an accounting app for UAE small merchants that guides them through purchases, sales and expenses so their records stay ready for VAT reporting, without the complexity of a full accounting system

Sep 2025 — Aug 2026

Remote

Bolt

Implementation Manager

Managed end-to-end implementation of checkout and payments products for enterprise retail and eCommerce partners, owning scoping, onboarding, testing, go-live and stabilization across concurrent workstreams.

• Coordinated Sales, Product, Engineering, Account Management and Support teams, governing partner dependencies, risks and integration timelines
• Served as primary integration owner from sales handoff to launch, managing milestones, escalations and executive stakeholder communication

Aug 2019 — Sep 2025

San Francisco

Infosys Equinox

Technical Program Manager / Scrum Master / Senior Project Manager

Led multi-workstream eCommerce programs and platform stability for enterprise clients including GAP, YoungLiving and NuSkin.

• Led incident resolution and platform stability for Infosys Equinox e-commerce, reducing MTTR by 45% over 6 months and ensuring 99.95% uptime across mission-critical services
• Established a three-tiered application support framework that streamlined issue resolution for enterprise e-commerce operations, boosting L3 ticket resolution from 10% to 60%
• Drove Agile PI planning and cross-vendor collaboration, ensuring timely, value-driven delivery across multiple Scrum teams and program workstreams
• Spearheaded technical program management and cloud modernization for GAP, overseeing globally distributed teams and aligning deliverables with governance standards
• Led process harmonization at NuSkin by integrating ServiceNow and Jira — incident management in ServiceNow, all other workflows streamlined through Jira

Jan 2019 — Aug 2019

Menlo Park

E*TRADE from Morgan Stanley

Scrum Master

Scrum Master for a cross-functional Agile team, facilitating all Scrum ceremonies and keeping delivery aligned with project goals and timelines.

• Led the modernization of Partner Integration by migrating RSU data from a legacy system to RESTful services, improving data accessibility and system efficiency

May 2018 — Jan 2019

San Francisco Bay Area

Kohl's

Senior Program Manager / Service Delivery Manager

Service Delivery Manager for the microservice APIs consumed by Kohl's applications, predominantly the mobile app.

• Point of contact for every service issue across the mobile platform
• Ensured the Kohl's mobile apps were released to production every week
• Coordinated multiple Scrum teams from different vendors

Nov 2013 — 2018

San Jose

PayPal

Program Manager / Scrum Master / Member of Technical Staff

Managed critical cross-functional programs during the eBay split, supporting 100M+ daily transactions and coordinating 10+ global engineering teams with zero-downtime holiday delivery.

• Led an Agile transformation coaching 3 newly formed global Scrum teams, improving velocity by 40% and delivery predictability from 72% to 95%
• Delivered scalable RESTful API solutions for PayPal's notification systems, reaching 80% adoption across engineering teams within one year
• Coached newly formed groups on the Scrum process, supporting PayPal's platform scalability and engineering excellence goals

Feb 2010 — Sep 2013

Cupertino

Apple

Project Manager (Infosys, onsite at Apple)

Ran the PMO for emerging technology projects, leading onsite tech leads and offshore delivery teams.

• Worked with architects on solution design, secured sign-off from senior management, and owned release planning, implementation and cutover
• Delivered Apple's Work Management System (WMS) with 25 developers across San Jose, Chennai and Mangalore
• Led the HR Merlin migration from a legacy language to Cocoa with a 25-person team across four locations
• Led the cross-functional survey opt-out project across 4 Apple systems (ACD, EDW, IDMS and Chatterbox)
• Ran design reviews with the business and UI teams to sign off on screens
• Partnered with ADP on payroll data transfer for a new retail rollout

Aug 2004 — Jan 2010

Bangalore

Infosys

Senior Project Manager · Project Manager

Led distributed delivery and support teams for Cisco, Solectron and Ingram Micro — owning people, quality, risk, budget and schedule management.

• Senior Project Manager (2008–2010): led a 25-member distributed team maintaining and enhancing Cisco applications across support and enhancement tracks
• Pre-sales team member for new service delivery engagements — defined customer application integration diagrams and resource models for proposals
• Project Manager (2004–2007): managed a 30+ member support team for Cisco, Solectron and Ingram Micro, verifying delivery against SLAs
• Stabilized a Cisco development project during UAT, resolving multiple issues to the customer's satisfaction
• Partnered with the Six Sigma team to run the Ingram Micro team at a six-sigma level
• Planned deliverables from the Bangalore offshore development center and submitted monthly operations reports to the client